Refund
Policy

Overview

Most of Ookubb is completely free. The only paid feature is purchasing XP, which can be used to promote events, posts, or content on the Platform. This policy governs refunds for XP purchases only.

Payment for XP is processed by Cashfree Payments. We do not handle or store your payment credentials — refunds are issued back to your original payment method via Cashfree.

Refund Window

What Is Refundable

• Unspent purchased XP — if you request a refund within 48 hours of the original purchase and have not spent the XP.
• Failed transactions — if your payment was charged but XP was not credited to your account, you are entitled to a full refund or XP credit. Contact us with your Cashfree transaction reference.
• Duplicate charges — if you were charged twice for the same order, contact us immediately with both transaction references.

What Is NOT Refundable

• XP that has been spent on any promotion (even if the promotion is still running or was removed for policy violations)
• Purchased XP where the refund request is made after 48 hours of purchase
• Earned XP (XP earned through platform activity has no monetary value)
• XP forfeited due to account termination for Terms of Service violations
• Any promotion outcomes — we do not refund XP because a promotion "didn't perform" as expected. Reach is not guaranteed.
• Currency conversion losses or international transaction fees charged by your bank or card issuer — these are outside our control

How to Request a Refund

Chargebacks and Payment Disputes

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to: suspend your account pending resolution, forfeit any remaining XP balance, and contest the chargeback with transaction evidence.

We strongly encourage you to contact us first — we will resolve genuine issues promptly. Chargebacks harm small independent projects significantly.

Consumer Rights

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 (India) or equivalent consumer protection laws in your jurisdiction. If you believe your consumer rights have been violated, you may:

• India: File a complaint at consumerhelpline.gov.in or approach your State Consumer Disputes Redressal Commission.
• Other jurisdictions: Contact your local consumer protection authority. We will cooperate with any legitimate consumer authority investigation.

Fraud Warning

Ookubb charges only for XP purchases via Cashfree. If you were charged by anyone claiming to be Ookubb through any other means, that charge was not authorised by us. Report suspected fraud immediately to us and to cybercrime.gov.in (India) or your local cybercrime authority.

Future Changes

This policy may be updated if new paid features are introduced. Changes will be posted here with an updated date and will apply to purchases made after the change date. Pre-existing purchase terms are not retroactively changed.

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